Yes. Naiyun VPN includes a usable Free VPN tier so you can test the app, node speed, and device compatibility before paying. Heavy streaming, AI work, and multi-device use are better suited to VIP dedicated lines.

Most users do not. Naiyun VPN provides one-click clients. Advanced users can still follow guides to import subscriptions into compatible tools when needed.

Simultaneous connections depend on the plan. Starter plans are enough for a personal phone and laptop, while higher plans can cover more household, dorm, or team devices.

Yes. Naiyun VPN is tuned for routes from mainland China to global services, using smart split routing, obfuscation, and dedicated lines to reduce common connection failures.

Refresh your subscription and try the auto route first. If the issue continues, check system time, proxy settings, and firewall rules, then send the error screenshot to support.

Some return-to-China acceleration scenarios are supported. Results depend on your local carrier, target platform, and available routes.

If the official download is slow, contact support for a mirror link or check the official Telegram channel for the latest client package.

Yes. Routers running OpenWrt, Merlin, or Padavan can be configured through supported plugins so home devices can share the VPN connection.

Click 'Forgot Password' on the login page and use your registered email to receive a reset link. We recommend binding an email you check regularly.

Yes. On 5G, home broadband, or public Wi-Fi, Naiyun VPN selects routes based on network quality and protects traffic through encrypted tunnels.

Your ISP should not be able to read the contents of your browsing. It may see that encrypted traffic exists, but pages, accounts, and transmitted content are protected by the VPN tunnel.

No. We do not record browsing history, DNS query content, or real destination paths. We only retain minimum account and diagnostic data needed to operate the service.

Naiyun VPN uses obfuscation and backup routes to improve availability, but no VPN Provider should promise perfect access in every region at every moment. Switch routes or contact support when restrictions change.

Client connections use TLS 1.3, ChaCha20, or comparable encryption designs to protect data on public Wi-Fi, campus networks, and mobile networks.

Under normal connection status, websites see the selected node's exit IP instead of your real network address. DNS leak protection and Kill Switch are recommended.

Yes. When enabled, Kill Switch blocks unencrypted traffic if the VPN connection drops unexpectedly, reducing real-IP exposure risk.

DNS requests are routed through encrypted channels whenever possible, lowering the chance of carrier pollution, hijacking, or forced redirection.

No. Naiyun VPN is not built around ad profiling or selling user data. The business model is subscriptions, route quality, and long-term availability.

That means the selected exit node is active. You can switch between Hong Kong, Japan, Singapore, the US, and other regions based on streaming, AI, or account needs.

Yes. We maintain routes for common streaming, AI, and social platforms, including Netflix, YouTube, 爱壹帆, ChatGPT, Claude, TikTok, and related services.

It can help with some international game servers and Steam downloads. Dedicated routes can reduce packet loss, but final latency still depends on your local carrier, game server, and selected region.

Some nodes allow P2P traffic. Please use them lawfully and choose nodes marked as suitable for downloads.

Free nodes can be affected by user load. VIP dedicated lines have higher bandwidth priority, and Naiyun VPN uses load balancing and capacity monitoring to reduce buffering.

Split routing lets local apps stay direct while global apps use VPN routes. WeChat, banking, and local services can remain local while Google, ChatGPT, and YouTube go through accelerated routes.

Some clients and nodes support basic ad filtering to reduce common popups and tracking domains, though it does not replace a dedicated browser ad blocker.

Yes. Connection failures, plan questions, client installation, and node selection can be handled through tickets or Telegram support.

Start with auto route. The system considers latency, load, and region; you can also switch manually when a specific platform requires a specific location.

Yes. After signing in to the same Naiyun VPN account, subscription benefits sync across phones, computers, and tablets, subject to your plan's connection limit.

You can buy a temporary data top-up or upgrade to a plan better suited for heavy use. The account center shows remaining traffic and plan options.